Warranty Information and Registration
Our goal is to deliver high-quality products that are comfortable and durable, to help you get the best sleep. As our commitment to quality, each product had been carefully evaluated by the Uratex Quality Assurance Program.
We issue warranty coverage upon date of purchase against manufacturing defects. The warranty covers the following:
- Crumbling of foam slab
- Body impressions or loss of thickness that measure 25% or more of the total height of the mattress.
- Wires that are loose, broken or protruding through fabric.
To validate warranty coverage, the original warranty card and the proof of purchase is required. Uratex reserves the right to conduct a series of tests to assess whether the defect is within warranty coverage. The company can deny warranty if the product is in an unsanitary condition such as, but not limited to: traces of body fluid stains or soiling; mould infestation; and liquid penetration from water or any cleaning agent. Replacement of fabric cover and transportation costs are not included.
Upon purchase of the product, kindly register your warranty.