Here at Uratex we strive to provide excellent customer service. If, for some reason, you experience concerns with our products, within 30 days from delivery or purchase, we would be happy to assist you.
Below are the valid reasons for returns and/or exchanges:
- Faulty, defective, or damaged product
- Wrong item delivered
- Item has missing parts or accessories
In addition, we would like to advise you that the following conditions are not entitled to a refund or exchange under the Consumer Act of the Philippines (RA 7394):
- Sudden change of mind (includes change in color)
- Defects caused by misuse or mishandling of items by customer
- Discovery of lower price of the same item from another store
As a consideration for customers wanting to exchange size, this may be allowed following the guidelines below:
- Item is in good condition as certified by our Operations team.
- Shipping fee value will not be included in the refunded amount.
- Pick up fee will be charged to the customer. Pick up schedule will be within 7 days from the date the exchange has been approved for consideration.
- Please take note that picking up the item will not guarantee that it is qualified for an exchange. Only upon certification of the Operations team that item is indeed in good condition will the exchange be final.
- An online credit voucher will be provided to the customer once the item is approved for exchange. Voucher has to be used within 3 days.
- Selected item/s for exchange may be of the same or higher value as the original item being returned. The price difference of item/s with higher value than the original item must be paid. Customer waives any excess amount if the item chosen for exchange has a lower value than the original item.
- Customers may only be accommodated for up to two (2) exchanges and/or returns only. The second exchange and/or return will be considered final.
Please be guided that all returns or exchanges must be compliant with the following:
- With original proof or purchase/receipt
- The item is new, unused and in saleable condition
- The item is in original packaging
- The item is returned complete with accessories