1. When should I open my mattress?
The mattress must be opened within 30 days from the manufacturing date indicated on the box.
2. Where can I find the manufacturing date?
The Manufacturing Date is indicated on the mattress box. This date is based on the actual date the mattress was roll-packed.
3. What happens if I open the mattress after 30 days?
If the 30-day opening period has been exceeded, please contact Customer Service. Our Customer Service team will coordinate with the QA/Technical Team to assess the mattress and provide the appropriate assistance.
Customer Hotline
Manila: (02) 8888-6800
Domestic Toll Free: 1800-10-888-6800
Sun: (+63) 932-888-6800
Globe: (+63)917-624-7787
4. Why do I need to open the mattress within 30 days?
The mattress is roll-packed and compressed for packaging. To ensure proper recovery and product performance, it should not remain compressed and unopened beyond the prescribed 30-day period.
5. How long should I wait after opening the mattress?
After opening, allow 24–72 hours for the mattress to fully recover to its intended shape.
6. Is it normal to see crease marks after opening?
Yes. Crease marks on the foam and cover are normal after roll packing. These should gradually disappear as the mattress recovers over time.
7. What if my mattress does not fully recover after opening?
Please allow up to 72 hours for your mattress to fully recover its shape. Slight unevenness or compression after opening is normal and temporary. Mattresses stored longer in the box may need additional recovery time. If your mattress does not fully recover, please contact our Customer Service for assistance.
Customer Hotline
Manila: (02) 8888-6800
Domestic Toll Free: 1800-10-888-6800
Sun: (+63) 932-888-6800
Globe: (+63) 917-624-7787
8. How should I store my mattress before opening?
Keep the mattress properly stored in its original packaging and do not exceed the 30-day storage period before opening. Avoid improper storage conditions that may affect the product.
9. Can I keep the mattress unopened for more than 30 days?
No. The mattress should be opened within 30 days from the manufacturing date. If the 30-day period has already been exceeded, please contact Customer Service for assistance and product assessment.
10. What should I do if I notice an issue with my mattress after opening?
Please contact Customer Service and provide details of the concern. If necessary, Customer Service will coordinate with the QA/Technical Team for product evaluation.
11. What is the “Open Before” date?
The “Open Before” date refers to the date by which the customer should open the mattress. It is calculated based on the 30-day period from the manufacturing date shown on the box.
12. What should I do if the “Open Before” date has already passed?
Please contact Customer Service. We will coordinate with the appropriate team to assess the product and advise you on the next steps.
13. Why does my mattress look compressed when I first open it?
The mattress is roll-packed and compressed to allow it to fit inside the box. Some temporary creases or changes in shape are normal and should improve during the 24–72-hour recovery period.
14. Will the mattress return to its original shape after opening?
Yes, the mattress is designed to recover after being removed from its compressed packaging. Allow 24–72 hours for complete recovery. Minor crease marks may remain temporarily and should gradually disappear.
